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INTENTIONS AND CONSEQUENCES OF TOURIST COMPLAINTS
(Cognizant Communication Corp, 2006)
Consumer complaints are an important factor for service providers; effective handling of consumer complaints can be a key to acquiring loyal customers. However, despite the abundance of studies on customer complaints ...
Potential impacts of Euro on destination choice
(Inst Tourism, 2006)
The use of Euro along with EU membership has engendered some political, economic and social effects in all over the world as well as in European countries. The review of literature indicates that there are no much empirical ...
A Content Analysis of Repeaters' Self-Perceptions of Tourist Destinations
(Emerald Group Publishing Ltd, 2006)
The purpose of this paper was to consider the repeaters' perceptions of changes in respect of the overall quality of sample destinations by examining in two categories such as positive (or better) and negative (or worse). ...