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Customer Deviance in Resort Hotels: The Case of Turkey
(Routledge Journals, Taylor & Francis Ltd, 2012)
This study aims to investigate customer deviance directed against employees working in the hotel industry. First, the literature about the dark side of customers is reviewed. Second, the source of deviant behavior is ...
EXPLORING PRESTIGE AND STATUS ON DOMESTIC DESTINATIONS: THE CASE OF ALGARVE
(Pergamon-Elsevier Science Ltd, 2012)
This study examines the influence of prestige motivations on return intentions to a domestic destination, throughout a order probit model. A representative sample of Portuguese tourists in Algarve was used. Results indicate ...