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An Investigation of Factors Affecting Job Satisfaction
(Routledge Journals, Taylor & Francis Ltd, 2007)
The measurement of job satisfaction has become an important issue in tourism because this industry requires a great interaction between the contact personnel (frontline employees) and the individual customer and because ...
Tourist harassment - A marketing perspective
(Pergamon-Elsevier Science Ltd, 2007)
Consumer services research contains few empirical studies of harassment involving tourists. Previous studies are largely in general typological terms. Relatively little is known about the effects of harassment on tourist ...