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The practice of destination-based total quality management
(Anatolia, 2004)
As a result of increases in the demand for package holidays for the last two decades, it has been argued that destinations have, in a sense, become more important than individual attractions and facilities. Emphasizing the ...
The role of quality and eco-labelling systems in destination benchmarking
(2004)
There have been limited applications of benchmarking in tourism, particularly for tourist destinations. This paper proposes that benchmarking may be used in managing the performance of tourist destinations. It suggests ...