The measurement of job satisfaction has become an important issue in tourism because this industry requires a great interaction between the contact personnel (frontline employees) and the individual customer and because ...

The purpose of this paper was to consider the repeaters' perceptions of changes in respect of the overall quality of sample destinations by examining in two categories such as positive (or better) and negative (or worse). ...

Purpose - The purpose of this study is to learn about data structures in relation to decisions about family travel being influenced by sellers (i.e. agents), spouses/partners, spouse, kids and friends/relatives (i.e. ...

Based on the empirical evidence in the related literature, we can emphasize that customer satisfaction and repeat patronage in the hotel industry has been well researched. Over the past two decades, many researchers as ...

This piper an investigation of gender diversity in the Turkish hospitality industry focuses on two primary objectives (a) exploring the potential relationships between gender and several demographic factors and (b) examining ...

This paper proposes a model of multiple relationships among tourist satisfaction, previous visits, and behavioral intention to revisit. The results of an empirical test of the model, based on data collected from Britons ...

The objectives of this research were to determine if motivational differences existed between tourists from the same country visiting two geographical destinations and across those from two different countries visiting the ...

This research has been designed as a case study on Mallorca and Turkey to achieve two objectives. The first included the investigation of the methods used to identify performance gaps between these destinations. The next ...

Consumer services research contains few empirical studies of harassment involving tourists. Previous studies are largely in general typological terms. Relatively little is known about the effects of harassment on tourist ...