| dc.contributor.author | Saltık, Işıl Arıkan | |
| dc.contributor.author | Çalışkan, Uğur | |
| dc.contributor.author | Avcı, Umut | |
| dc.date.accessioned | 2020-11-20T14:53:51Z | |
| dc.date.available | 2020-11-20T14:53:51Z | |
| dc.date.issued | 2017 | |
| dc.identifier.isbn | 978-1-78639-069-1; 978-1-78639-067-7 | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12809/2073 | |
| dc.description | WOS: 000439413000011 | en_US |
| dc.description.abstract | [No abstract available] | en_US |
| dc.item-language.iso | eng | en_US |
| dc.publisher | Cabi Publishing-C A B Int | en_US |
| dc.item-rights | info:eu-repo/semantics/closedAccess | en_US |
| dc.subject | Staff Training | en_US |
| dc.title | Staff Training for Service Failures and Recovery | en_US |
| dc.item-type | bookPart | en_US |
| dc.contributor.department | MÜ, Fethiye İşletme Fakültesi, Turizm İşletmeciliği Bölümü | en_US |
| dc.contributor.institutionauthor | Saltık, Işıl Arıkan | |
| dc.contributor.institutionauthor | Çalışkan, Uğur | |
| dc.identifier.startpage | 160 | en_US |
| dc.identifier.endpage | 180 | en_US |
| dc.relation.journal | Service Failures and Recovery in Tourism and Hospitality: A Practical Manual | en_US |
| dc.relation.publicationcategory | Kitap Bölümü - Uluslararası | en_US |
