Enabling BPR in maintenance through a performance measurement system framework

Abstract

With ever-increasing importance, plant maintenance is no more regarded as second line or non-productive activity. It is about time maintenance received due attention from various business improvement initiatives such as total quality management or business process reengineering (BPR). This paper builds on previous work by the authors that examines the role of performance measurement systems (PMS) in maintenance, with particular reference to developing a new PMS framework using the quality function deployment (QFD) technique. In the light of the fact that there is only limited evidence of BPR applications pertinent to equipment maintenance, this paper explores the use of the PMS framework to enable and guide sound BPR endeavors in maintenance. Condensed literature on BPR is presented followed by an outline of the PMS framework. The benefits of utilizing such a framework are examined with reference to BPR in maintenance. The practical implications of the findings are discussed based on a case study conducted in a local company.