Purpose - The purpose of this study is to investigate the information search behavior of visitors according to various socio-demographic and travel-related variables regarded as a criterion for market segmentation. ...

Consumer complaints are an important factor for service providers; effective handling of consumer complaints can be a key to acquiring loyal customers. However, despite the abundance of studies on customer complaints ...

The measurement of job satisfaction has become an important issue in tourism because this industry requires a great interaction between the contact personnel (frontline employees) and the individual customer and because ...

The use of Euro along with EU membership has engendered some political, economic and social effects in all over the world as well as in European countries. The review of literature indicates that there are no much empirical ...

Although the issue of tourist spending estimation has long been of considerable interest to many researchers, there has been no consensus yet about its definition as the dependent variable. This study attempts to estimate ...

First-time and repeat tourists engage in different tourism experience with a destination. Based on previous studies, the main purpose of this research is to investigate how tourists' previous experience with a tourist ...

The purpose of this study is to analyze the promotion of the Mediterranean areas over the Internet. To meet this objective, the tourism board of each country is identified and Website indicators based on the assessment of ...

The purpose of this paper was to consider the repeaters' perceptions of changes in respect of the overall quality of sample destinations by examining in two categories such as positive (or better) and negative (or worse). ...

Çalışmanın temel amacı, tüketici davranışları modelini oluşturan aşamalar arasındaki ilişkiyi analiz etmektir. Tüketici satın alma sürecinde yer alan motivasyon faktörleri, itici ve çekici faktörler olarak dışsal değişkenleri ...

Sanayi sonrası toplumsal değişimden etkilenen havalimanları, içinde bulundukları ülke veya kentin yerel özelliklerinden öte küresel tüketim kültürünün özelliklerini taşımaktadır. Buna paralel olarak bu alanlar gerçekle ...