The purpose of this paper was to consider the repeaters' perceptions of changes in respect of the overall quality of sample destinations by examining in two categories such as positive (or better) and negative (or worse). ...

Although there has been a long tradition of ranking departments on the basis of research productivity, this phenomenon is relatively new in tourism research. This paper develops a conceptualized ranking scheme of academic ...

The book comprises 13 chapters. The first chapter begins by introducing the concept of benchmarking and its substantial use in tourism. Chapter 2 overviews the current trends towards public–private sector partnerships in ...

This study was designed to test, the use of a practical approach developed: (i) to measure external performance of two international tourist destinations (Turkey and Mallorca); and (ii) to investigate their competitive ...

Turizmde ürün çeşitliliği yoluyla ürün değeri oluşturma, turizm çekim merkezleri arasında rekabetin hızla arttığı bir ortamda başarının anahtarı durumundadır. Günümüz turistlerinin daha fazla değer talep ettikleri bir ...

Tüketici şikayetleri, hizmet üreten işletmeler için önemli bir konudur. Tüketicilerin etkili bir şekilde ele alınması, müşteri sadakatının sağlanması bakımından da anahtar bir role sahiptir. Bununla birlikte, otel ve ...

Bu arastırma kapsamında, ögrencilerin kendileri için önemli bir sınav özelliginde olan ÖSYS tercihini yaparken kullandıkları karar verme stratejilerinin, su anda ögrencisi bulundukları okuldan duydukları tatmin düzeyleri, ...

This paper proposes a model of multiple relationships among tourist satisfaction, previous visits, and behavioral intention to revisit. The results of an empirical test of the model, based on data collected from Britons ...

The objectives of this research were to determine if motivational differences existed between tourists from the same country visiting two geographical destinations and across those from two different countries visiting the ...

This research has been designed as a case study on Mallorca and Turkey to achieve two objectives. The first included the investigation of the methods used to identify performance gaps between these destinations. The next ...