Browsing Kütüphane ve Dokümantasyon Daire Başkanlığı Koleksiyonu by Subject "Bilgi, Belge Yönetimi"
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Dama Stratejik Hizmet Yönetimi Modeli Dama Strategic Service Management Model
(2011)Dama Strategic Service Management Model focuses on customer satisfaction and service excellence in organizations. Based on these concepts, ‘Preparation-Modeling-Control’ strategic service management model is explained in ...