Staff Training for Service Failures and Recovery

Date

2017

Author

Saltık, Işıl Arıkan
Çalışkan, Uğur
Avcı, Umut

Metadata

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Abstract

[No abstract available]

Source

Service Failures and Recovery in Tourism and Hospitality: A Practical Manual

URI

https://hdl.handle.net/20.500.12809/2073

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