Dama Stratejik Hizmet Yönetimi Modeli Dama Strategic Service Management Model

Abstract

Dama Strategic Service Management Model focuses on customer satisfaction and service excellence in organizations. Based on these concepts, ‘Preparation-Modeling-Control’ strategic service management model is explained in the book to better understand the subject. The book states that not only how an organization’s missions can be accomplished perfectly by Dama Strategic Service Management Model, but also defines the role of the Information Management in the realm of the system.