A Fuzzy Multi-Criteria Evaluation of the Operational Risk Factors for the State-Owned and Privately-Owned Commercial Banks in Turkey

Abstract

Developments in financial markets in recent years have made financial institutions give greater importance to the concept of risk management, especially by banks that lost enormous assets and suffered losses due to various risks. Nowadays, one of the risk groups that banks face is operational risk, which causes the losses that arise from insufficient or unsuccessful business processes, human and system failures, or external factors. In this study, operational risk factors are evaluated in a fuzzy environment by using a fuzzy analytic hierarchy process (FAHP) for the state-owned and privately-owned commercial banks in Turkey. According to our results, state-owned and privately-owned commercial banks in Turkey have differentiated with respect to the operational risk factors and also their sub-factors.