Yazar "Gürsoy, Doğan" için İktisadi ve İdari Bilimler Fakültesi listeleme
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Identifying the complex relationships among emotional labor and its correlates
Gürsoy, Doğan; Boylu, Yasin; Avcı, Umut (Elsevier Sci Ltd, 2011)Studied since the late 70s, emotional labor has received much attention especially in the service product context due to its presumed double edged wedge potential. Several job-related and person-related factors are postulated ...